Last updated: 8 July 2026
At Tiddle Tots Soft Play (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, tiddletotssoftplay.co.uk, or contact us regarding our soft play hire services.
Who We Are
Tiddle Tots Soft Play provides soft play equipment hire for parties, events and special occasions.
If you have any questions about this Privacy Policy or how we use your personal information, please contact us via email at tiddletotssoftplay@outlook.com
What Information We Collect
When you contact us or make an enquiry, we may collect:
- Your name
- Email address
- Telephone number
- Event address
- Event date and details
- Any information you choose to include in your enquiry
We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type and website usage data through cookies (where applicable).
How We Use Your Information
We use your personal information to:
- Respond to your enquiries.
- Provide quotations for our services.
- Arrange and manage bookings.
- Communicate with you regarding your event.
- Maintain our business records.
- Comply with legal and accounting obligations.
- Improve our website and services.
We do not use your information for automated decision-making or profiling.
Our Legal Basis for Processing
Under UK data protection law, we process your information because:
- It is necessary to take steps before entering into a contract with you or to fulfil our contract with you.
- We have a legitimate interest in responding to enquiries and operating our business efficiently.
- We are required to comply with legal obligations, including tax and accounting requirements.
Sharing Your Information
We do not sell, rent or trade your personal information.
We may share your information with trusted service providers where necessary, such as:
- Our website hosting provider.
- Our email service provider.
- Our accountant or professional advisers.
- Government authorities where required by law.
These organisations are only given the information necessary to provide their services.
How Long We Keep Your Information
We only keep your personal information for as long as necessary.
Typically:
- Enquiries that do not result in a booking may be kept for up to 12 months.
- Booking and financial records may be retained for up to 6 years to comply with legal and tax requirements.
Keeping Your Information Secure
We take appropriate security measures to protect your personal information from unauthorised access, loss or misuse.
These measures include secure website hosting, password-protected devices and limiting access to personal information.
Cookies
Our website may use cookies to improve your browsing experience and understand how visitors use our website.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can control or disable cookies through your browser settings.
Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information in certain circumstances.
- Request restriction of processing.
- Object to certain types of processing.
- Request transfer of your information where applicable.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us using the details above.
Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concerns.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements.
Any updates will be published on this page, and the “Last updated” date will be revised accordingly.